Add, confirm and archive a resident
Check identity and facility details before confirming an association.
In your sponsor account, enter the resident’s exact legal name, correctional ID, facility and state. Choose the intended language and review the confirmation before adding the person.
A matching facility name is not proof that every service is available for that resident. Facility rules, contact approval, account state and provider availability can prevent onboarding or delivery.
Assign available credits to the intended resident. A purchase made for a selected resident can be assigned automatically; review the account’s balance and allocation rather than assuming a purchase is available to every resident.
Archiving a resident stops new processing and returns unspent assigned credits to the sponsor’s unassigned balance under the service workflow. Financial, message and delivery audit records are retained where needed; archiving is not an erasure request.