Understand delivery, stamps and uncertain status
Completed work and successful delivery are different stages.
Outside Access returns supported results through an authorized Securus workflow. Delivery depends on the correct resident, approved contact, facility rules, provider availability and sufficient account resources.
Text and attachments can consume separate stamps. The service also accounts for Outside Access credits. A website health check or generated file does not establish that a message was sent or accepted.
If identity, login state, screen controls, stamp cost or send outcome is uncertain, the workflow must stop for review. CAPTCHA and MFA require the account holder’s legitimate completion; the service does not bypass them.
If a send may have succeeded, report it once with the reference and whether a stamp appears charged. Do not request an immediate repeat. Support must reconcile the outcome to avoid duplicate delivery or charges.