Reach family by email and SMS
We write only to the people a resident gives us, and STOP is permanent.
External email and SMS delivery goes only to the people a resident asks us to reach, at the address or number the resident gives us. Every message says who we are and who asked us to write, and carries a clear way to stop.
Use a saved, recognizable contact alias where supported. An ambiguous recipient must be clarified. A recipient who opts out is removed from that channel permanently and is not written to again on it.
Recipients can withdraw consent or opt out. Do not use another destination, account or repeated request to bypass an opt-out. Outside Access does not permit spam, harassment or deceptive outreach.
Email, SMS and Securus are separate services with separate delivery states. A successful request or accepted queue entry does not prove every channel delivered a message.
External email and SMS go only to a destination the resident supplies. Including an address or number in the body of a request is not the same as asking us to write to it. Clarify ambiguous recipients. SMS messages identify the resident and this service and are one-way: the sending number is not monitored for conversational replies. Recipients can reply STOP to opt out or HELP for help; message and data rates may apply. Do not bypass an opt-out with another account or destination. Current signup offers a separate SMS opt-in choice.