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20 guides to sponsor accounts, resident requests, credits, delivery and your information. Includes full offline privacy and terms.

The Android app includes this guide offline. Accounts, purchases, service checks and delivery require online services.

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Getting started

Start with the Android companionUnderstand the companion, sponsor website and resident messaging channel.Read and refresh service statusA successful health check is not a delivery receipt.

Sponsors and residents

Sign in and protect your sponsor accountAccount actions open on the secure Outside Access website.Add, confirm and archive a residentCheck identity and facility details before confirming an association.Understand credits, allocations and chargesThe app is free; service credits are separate one-time purchases.Review balances and the credit ledgerDistinguish purchased, allocated, reserved and spent credits.

Resident requests

Write a clear request and handle clarificationOne request with the needed details is easier to fulfill safely.Request public research and policy informationGive a precise question and check the answer’s sources and limits.Request a drafted documentSpecify the purpose, facts and preferred output format.Create a new imageDescribe a new image; editing an uploaded image is a separate capability.Request a public-page screenshotProvide the exact public HTTPS page and a clear purpose.Submit a special request for reviewA review request is not approval to perform an unsupported action.

Delivery and files

Understand delivery, stamps and uncertain statusCompleted work and successful delivery are different stages.Use verified email and SMS contactsDestination verification and recipient consent are required.Read, save and share results safelyGenerated files and browser downloads have their own storage rules.

Safety and troubleshooting

Know the limits before relying on a resultAvailability, access and professional advice have clear boundaries.

Using the app

Choose language, larger text and help searchHelp is available in English and Spanish, including offline.

Your information

Request account deletion or a data copyUse the public request page; uninstalling alone does not close an account.Privacy policyFull privacy policy for the Android companion and online service.Terms of useFull terms for companion use, credits, requests and delivery.
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