Review balances and the credit ledger
Distinguish purchased, allocated, reserved and spent credits.
The sponsor website shows your balance and resident allocations. Review the credit ledger for purchases, reservations, charges and adjustments rather than relying on a single older message.
Resident replies may show the remaining assigned credit balance. That number belongs to the resident’s allocation and is not necessarily the sponsor’s total balance or a count of Securus stamps.
A resident can ask for a ledger summary through the supported request workflow. Current request and delivery charges are disclosed by the service; a ledger inquiry is not a refund or payment instruction.
Report an unexpected entry with its reference and approximate time. Do not send payment-card details. Billing and delivery records may need to remain available to investigate duplicates, refunds or disputes.